Operations Manager i 10.x for Operators

Popis kurzu

Operations Manager i (OMi) is the core component of the Operations Bridge solution. This two-day, entry-level, instructor-led training course offers technical personnel, who are new to Operations Bridge and Operations Manager i (OMi), the opportunity to develop hands-on experience in applying the fundamental principles, methodologies, and capabilities for managing events using OMi. The course covers specific procedures necessary to own and act on events received by OMi. This course includes hands-on labs that use version 10.11 of the OMi software.

Operations Manager i (OMi) is the core component of the Operations Bridge solution. This two-day, entry-level, instructor-led training course offers technical personnel, who are new to Operations Bridge and Operations Manager i (OMi), the opportunity to develop hands-on experience in applying the fundamental principles, methodologies, and capabilities for managing events using OMi. The course covers specific procedures necessary to own and act on events received by OMi. This course includes hands-on labs that use version 10.11 of the OMi software.

Určeno pro

This course is recommended for application or system support personnel or anyone who needs an overview of the capabilities of OMi. Infrastructure architects/analysts

Obsah kurzu

Upon successful completion of this course, you should be able to:

• Use OMi to effectively identify, prioritize, and resolve events


• Create event dashboards to meet the information needs of specific users


• Describe Configuration Item (CI) resolution and correlation


• Identify the health of services and technology components based on Health Indicators (HIs) and Key Performance Indicators (KPIs) presented in OMi


• Create and use OMi performance dashboards


• Create and use OMi tools


• Explain how HIs, KPIs, and Event Type Indicators (ETIs) are used to determine health


• Explain how the different indicator types relate to each other and affect each other


• Describe how CI health is presented using indicators

Předpoklady

To be successful in this course, you should have the following prerequisites or knowledge:

• IT operations principles and practices


• Systems and network administration


• Industry-standard operating systems


• Network, system, and application monitoring principles and practices

Studijní materiály