OD 10982 Supporting and Troubleshooting Windows 10 (90 Day)

Popis kurzu

This course provides students with the knowledge and skills that they need to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. Students who take this course must have a good understanding of how to configure Windows 10 and its features, and how they can use these features in enterprise environments. This course focuses on troubleshooting issues with Windows 10 devices.

This course provides students with the knowledge and skills that they need to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. Students who take this course must have a good understanding of how to configure Windows 10 and its features, and how they can use these features in enterprise environments. This course focuses on troubleshooting issues with Windows 10 devices.

Určeno pro

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Obsah kurzu

After completing this course, you will be able to:

• Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.


• Troubleshoot startup issues and operating system services on a Windows 10 PC.


• Resolve issues related to hardware devices and device drivers.


• Troubleshoot Windows 10 PCs remotely.


• Troubleshoot issues related to network connectivity.


• Troubleshoot client configuration failures and GPO application issues.


• Troubleshoot issues related to user settings.


• Troubleshoot remote connectivity issues.


• Resolve issues related to accessing resources from computers that are domain-joined.


• Resolve issues related to accessing resources from computers that are not domain-joined.


• Troubleshoot issues related to application installation and operation.


• Recover a PC running Windows 10.

MOC On-Demand is an integrated combination of video, text, practical tasks and knowledge tests designed to help IT experts and developers to expand their knowledge about Microsoft technologies. The courses are a great alternative for anyone wanting to learn independently and at their own pace. They can also be used in the form of a Blended Class together with managed training courses, or as the basis for training solutions with mentoring and other learning programmes.

All Labs within a course can be accessed via the Microsoft Labs Online (MLO) platform. Participants enrolled on a course can start the Labs directly from within a course; they do not need to be set up separately.

Licence codes purchased for the new Skillpipe MOC On-Demand courses can now all be found in the "Digital Library" section. The licence codes for these courses are now provided via the Management Dashboard, just like for the dMOC courses.

System requirements for Skillpipe MOC On-Demand

System requirements for Skillpipe MOC On-Demand

Browser:

• current version of Internet Explorer, Microsoft Edge, Google Chrome™ or Firefox®

Internet access:

• broadband Internet connection (recommended: network bandwidth of over 4Mbps)

Screen resolution:

• 1280 x 1024 or higher

Předpoklady

Before attending this course, students must have:

• Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).


• Microsoft Active Directory Domain Services (AD DS) principles.


• Understanding of the Public Key Infrastructure (PKI) components.


• Windows Server 2012 R2 fundamentals.


• Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

Studijní materiály