Vyskočilova 1/1410, Praha 4, recepce HP 5. patro ukázat na mapě
Termín
Doba trvání:
1 den
Vážený uživateli EduCity, platnost této akce již vypršela. Kontaktujte dodavatele či EduCity HELPLINE ohledně nabídky podobné akce.
Popis veřejného kurzu ITIL V3 Service Management Awareness
Popis kurzu
This course provides an introduction to IT Service Management and incorporates some “hands on” learning. The Service Management Awareness Seminar provides a general overview of the IT Service Management (ITSM) lifecycle based on Version 3 of the IT Infrastructure Library (ITIL). Service Management disciplines, the benefits and justification. This course is ideal for staff who might be involved in the periphery of IT Service Management, or those who are new to the topic needing a broad, brief introduction and understanding of the benefits to be gained from implementing Service Management.
You could obtain 7 PDU (Professional Development Units) after you have attained this course.
Určeno pro
The seminar is suitable for relatively large numbers and might be used to engender an initial understanding of IT Service Management amongst groups of implementation or project staff
The course may also be of value to managers wishing to obtain a broad, yet focused overview of IT Service Management
Obsah kurzu
The IT Service Management Awareness seminar is an ideal opportunity for staff and managers of all levels who need to have a high-level understanding of the ITSM lifecycle. For more info about this course please open datasheet
Předpoklady
Basic IT knowledge would be helpful but not essential
Studijní materiály
V angličtině
Návaznosti
ITIL V3 Foundation for IT Service Management (HF421)
*Objednávka kurzu či žádost o více informací je zaslána přímo dodavateli vzdělávání. Ceny kurzů bez slev na EduCity jsou stejné jako u dodavatelů. Uplatnění slev u LAST MINUTE a Akčních kurzů pouze při objednání přes EduCity.