support within an organization
Upon successful completion of this course participants will understand:
Participants will also gain the knowledge necessary to prepare for the “ITIL Certificate in Release, Control and Validation” examination from EXIN, ISEB or APM Group. This certificate is worth 4 credits in the ITIL Version 3 Qualification Scheme.
Formal examination: this is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.
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Demonstrate between 2 and 4 years of professional experience in the ITSM market place.
Hold one or more of the following certificates:
It is assumed that participants will have read the following ITIL Service Management Practices core lifecycle publications:
Examination candidates should be aware that at least 12 hours of personal study are required.
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