ITIL V3 Release, Control and Validation, kurz

Popis kurzu

Určeno pro

• IT professionals who require a deep understanding of Release, Control and Validation processes and how they may be used to enhance the quality of IT service

support within an organization

• Operational staff involved in the activities of the following processes and/or functions: Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management

Obsah kurzu

Upon successful completion of this course participants will understand:

• The importance of the concept of Service Management as a Practice.
• The activities, methods and functions used in each of the ITIL Release, Control and Validation processes as well as the process roles and responsibilities.
• How to use Knowledge Management to enhance ongoing decision support and service delivery capability.
• The importance of the Release, Control and Validation capabilities in realizing successful service transition.
• How the ITIL Release, Control and Validation processes interacts with other Lifecycle processes.
• Continual Service Improvement as a consequence of the ITIL Release, Control and Validation processes and functions.
• The technology and implementation considerations, as well as the challenges, critical success factors and risks surrounding ITIL Release, Control and Validation.

Participants will also gain the knowledge necessary to prepare for the “ITIL Certificate in Release, Control and Validation” examination from EXIN, ISEB or APM Group. This certificate is worth 4 credits in the ITIL Version 3 Qualification Scheme.

Formal examination: this is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.

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• The importance of the concept of Service Management as a Practice.
• The activities, methods and functions used in each of the ITIL Release, Control and Validation processes as well as the process roles and responsibilities.
• How to use Knowledge Management to enhance ongoing decision support and service delivery capability.
• The importance of the Release, Control and Validation capabilities in realizing successful service transition.
• How the ITIL Release, Control and Validation processes interacts with other Lifecycle processes.
• Continual Service Improvement as a consequence of the ITIL Release, Control and Validation processes and functions.
• The technology and implementation considerations, as well as the challenges, critical success factors and risks surrounding ITIL Release, Control and Validation.

Předpoklady

Demonstrate between 2 and 4 years of professional experience in the ITSM market place.

Hold one or more of the following certificates:

• ITIL® V3 Foundation Certificate in IT Service Management
• ITIL® V2 - V3 Foundation Bridge Certificate

It is assumed that participants will have read the following ITIL Service Management Practices core lifecycle publications:

• Service Strategy
• Service Design
• Service Transition
• Service Operations
• Continual Service Improvement

Examination candidates should be aware that at least 12 hours of personal study are required.

• Service Strategy
• Service Design
• Service Transition
• Service Operations
• Continual Service Improvement

Studijní materiály

Návaznosti

• Other modular courses covering ITSM Lifecycle stream or Capability stream leading to the ITIL Expert Qualification