ITIL V3 Planning, Protection & Optimization, školení

Popis kurzu

Určeno pro

• IT professionals who require a deep understanding of Planning, Protection & Optimization processes and how they may be used to enhance the quality of IT service support within an organization
• IT professionals working with an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program
• Operational staff involved in the activities of the following processes: Capacity, Availability, IT Service Continuity, Information Security, Demand and Risk Management, who wish to enhance their role-based capabilities
• Individuals seeking the ITIL Expert in ITSM for which this qualification is one of the prerequisite modules

Obsah kurzu

Upon successful completion of this course participants will understand:

• The importance of the concept of Service Management as a Practice
• The activities, methods and functions used in each ITIL® Planning, Protection & Optimization process as well as the process roles and responsibilities
• Capacity and Availability Management as a capability to realize successful service design
• IT Service Continuity Management as a capability to support overall Business Continuity Management
• Information Security Management as part of the overall Corporate Governance framework
• Technology and Implementation Considerations, as well as the Challenges, Critical Success Factors and Risks surrounding ITIL® Planning, Protection & Optimization

Participants will also gain the knowledge necessary to prepare for the “ITIL® Planning, Protection & Optimization” examination from EXIN, ISEB or APM Group. This certificate is worth 4 credits in the ITIL Version 3 Qualification Scheme.

Formal examination: this is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.

For more info about this course please open datasheet

• The importance of the concept of Service Management as a Practice
• The activities, methods and functions used in each ITIL® Planning, Protection & Optimization process as well as the process roles and responsibilities
• Capacity and Availability Management as a capability to realize successful service design
• IT Service Continuity Management as a capability to support overall Business Continuity Management
• Information Security Management as part of the overall Corporate Governance framework
• Technology and Implementation Considerations, as well as the Challenges, Critical Success Factors and Risks surrounding ITIL® Planning, Protection & Optimization

Předpoklady

• Hold one or more of the following certificates: ITIL® V3 Foundation in ITSM or ITIL® V2 Foundation plus V3 Foundation Bridge Certificate
• Demonstrate 2 to 4 years of professional experience in the ITSM market place (highly desirable)
• It is assumed that participants will have read, in particular, the Service Design publication
• Candidates should be aware that at least 12 hours of personal study are required

Studijní materiály

Návaznosti

• Other modular courses covering the ITSM Lifecycle stream or Capability stream and the capstone course “Managing Across the Lifecycle”, leading to the ITIL Expert Qualification