ITIL V3 Managing Across The Lifecycle, kurz

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The main target group for the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate includes but is not restricted to:

• CIOs, CTOs, managers, supervisory staff, planners, IT consultants and ITSM trainers involved in the ongoing management, coordination and integration of activities and processes across the Service Lifecycle
• Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
• Those pursuing the Advanced Service Management Diploma for which the ITIL Expert certification is a prerequisite
• Individuals interested in acquiring a business and management level understanding of the ITIL V3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization

Obsah kurzu

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Understanding IT Service Management Business and Managerial Issues
• Managing the Planning and Implementation of IT Service Management
• Management of Strategic Change
• Risk Management as a practice
• Understanding Organizational Challenges
• Service Assessment methods and purpose
• Understand and be able to use Complementary Industry Guidance

Formal examination: this is a closed book scenario based multiple-choice examination with 8 questions to be answered in 90 minutes. Each question will have 4 possible answers worth from 0 to 5 points. Students must get 28 points out of a possible 40 or 70% correct in order to pass.

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• Understanding IT Service Management Business and Managerial Issues
• Managing the Planning and Implementation of IT Service Management
• Management of Strategic Change
• Risk Management as a practice
• Understanding Organizational Challenges
• Service Assessment methods and purpose
• Understand and be able to use Complementary Industry Guidance

Předpoklady

• Hold one or more of the following certificates: ITIL® V3 Foundation in ITSM or ITIL® V2 Foundation plus V3 Foundation Bridge Certificate
• Demonstrate 2 to 4 years of professional experience in the ITSM market place

Have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications. Documentary evidence of this must be presented to gain admission to this certification level. Examination candidates should be aware that at least 28 hours of personal study are required. It is expected that participants will have read the following ITIL Service Management Practices core lifecycle publications:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Studijní materiály

Návaznosti

• Advanced Service Management Diploma