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80293 Service Scheduling in Microsoft Dynamics CRM 2011*

kurz

Základní info


Duration
Classroom Learning - 1 Day(s)
Online LIVE - 1 Day(s)

Overview
This course discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process.

Who Should Attend
This course is designed for new partners and customers of Microsoft Dynamics CRM that want to learn about the available service scheduling features in the Microsoft Dynamics CRM product.
Outline
Lesson 1: Introduction
Service Scheduling Overview 
Service Scheduling Scenarios 
Service Scheduling Process 
Working with Service Activities and the Service Calendar 
Closing, Canceling, or Rescheduling a Service Activity 
Using Charts and Reports to Analyze Service Activities 
Lab : Create a Service Activity with a Selection Rule
Lesson 2: Advanced Topics
Understanding the Service Activity Scheduling Engine 
Resources, Services and Selection Rules 
Incorporating Customer Preferences 
Resource and Service Capacity Requirements 
Understanding Sites and Same-Site Requirements 
Lab : Schedule a Service with a Same-Site Requirement

80293 Service Scheduling in Microsoft Dynamics CRM 2011*

Vybraný termín:

19.12.2014  Praha Upřesnující informace k termínu

Cena
8 400 Kč + 21% DPH
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