| Lesson 1: Implementing a Troubleshooting Methodology |
Introduction to the EDST Job Role
Overview of Troubleshooting Steps |
| Lesson 2: Troubleshooting Startup Issues |
Overview of the Windows 7 Recovery Environment
Configuring and Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Lab : Troubleshooting Startup Issues |
| Lesson 3: Using Group Policy to Centralize Configuration |
Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues
Lab : Using Group Policy to Centralize Configuration |
| Lesson 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues |
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability and Performance
Configuring Performance Options in Windows 7
Troubleshooting Device Driver Failures
Lab A: Resolving Hardware Device and Device Driver Issues
Lab B: Troubleshooting Performance-Related Issues |
| Lesson 5: Troubleshooting Network Connectivity Issues |
Determining Network Settings
Troubleshooting Network Connectivity Issues
Lab : Troubleshooting Network Connectivity Issues |
| Lesson 6: Troubleshooting Remote Connectivity Issues |
Troubleshooting VPN Connectivity Issues
Using Remote Desktop
Troubleshooting User Issues by Using Remote Assistance
Troubleshooting NAP Issues
Troubleshooting DirectAccess Issues
Lab : Resolving Remote Connectivity Issues |
| Lesson 7: Troubleshooting Logon and Resource Access Issues |
Troubleshooting User Logon Issues
Troubleshooting User Profile Issues
Troubleshooting File Access Issues
Troubleshooting File Permissions Issues
Troubleshooting Printer Access Issues
Lab : Troubleshooting Logon and Resource Access Issues |
| Lesson 8: Troubleshooting Security Issues |
Recovering Files Encrypted by EFS
Recovering BitLocker-Protected Drives
Troubleshooting Internet Explorer and Content Access Issues
Lab : Troubleshooting Security Issues |
| Lesson 9: Troubleshooting Operating System and Application Issues |
Troubleshooting Application Installation Issues
Troubleshooting Application Operations Issues
Applying Application and Windows Updates
Lab : Troubleshooting Operating System and Application Issues |
