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CXD-104: Citrix XenDesktop 7 HelpDesk Support

kurz

Základní info

Duration
Classroom Learning - 2 Day(s)
Online LIVE - 2 Day(s)

Overview
This course provides the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues.

Who Should Attend
This two-day course is intended for helpdesk representatives that need to support XenDesktop 7 app and desktop users.
Outline
Lesson 1: The Helpdesk and Citrix Solutions
Understanding Citrix Solutions 
Overview of the Helpdesk 
XenDesktop 7 Architecture 
Reinforcement Exercise
Lesson 2: Citrix Receiver and the End-User Experience
StoreFront 
Installing and configuring Receiver 
Navigating Receiver 
Troubleshooting Tools 
Reinforcement Exercise
Lesson 3: Citrix Studio
Signing into Studio 
XenDesktop Concepts 
Reinforcement Exercise
Lesson 4: Printing with XenDesktop 7
Printing Concepts 
Printer Types 
Default Printing Behavior 
Printing Policies 
Provisioning Printers 
End User Self-Provisioning 
Printer Drivers 
Citrix Print Detective Tool 
Troubleshooting Printing Issues 
Reinforcement Exercise
Lesson 5: Resolving Issues with Citrix Director
Citrix Director 
Accessing Director 
Viewing User Details 
Interacting with the End User 
Resolving End-User Issues 
Administrator Features of Director 
Reinforcement Exercise

CXD-104: Citrix XenDesktop 7 HelpDesk Support

Vybraný termín:

2.9.2014 –  3.9.2014 Upřesnující informace k termínu

Cena
36 400 Kč + 21% DPH
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